North America
United States of America
Pennsylvania
West Springfield Hampton Inn By Hilton
About Hampton Inn By Hilton West Springfield
Hampton Inn makes it possible for you to balance business and pleasure. Now known as Hampton by Hilton, Hampton Inn was founded in 1984 and was initially introduced as a budget hotel under the Holiday Corporation. Memphis Tennessee was the very first Hampton Inn opened to the public, featuring 128 rooms enclosed in a two-storey building. The trademark was sold to Promus Hotel Corporation five years later and was rebranded to cater for the middle market consumers of the hospitality industry.
The 100% satisfaction guarantee promise of Hampton Inn lasted for a decade. It was later revoked due to simple and peculiar instances experienced by its clients. Rough toilet papers, noisy cows and UFO sightings were just a few of the reasons why clients would request the company to comply to its guarantee, with over $6 million in free rooms given away during the 10 year period. However, despite the high-standards required by clients during that decade, the company also tracked over $41 million repeat customers. Overall, the guarantee was a success, both for Hampton Inn and its market.
Now on their 30th year in the business, Hampton Inn, now Hampton by Hilton has more than 2,300 hotels around the world, a mix of independently owned hotels and franchises. Majority of these are found in the United States.
